WHAT ARE THE PAYMENT TERMS?
When purchasing artwork at kmglaess.com, our checkout system allows you to pay through PayPal with either credit, debit, or a PayPal account. You will need to provide a valid email to use PayPal and to receive a receipt. 

The entire amount is due before shipment/delivery -- please contact me directly if you are interested in discussing payment plans. The prices listed do not include shipping nor Massachusetts Sales Tax.​ 

HOW ARE WORKS SHIPPED?
Works less than 24" are shipped via UPS Ground. Works 24" or larger on any side are custom crated and shipped with UPS Freight. All shipping is insured. "Signature Needed" services can be added to your shipping for an additional fee. 

Works smaller than 24" ship for free in the Continental United States. Please contact me for a shipping quote for works 24" and larger, and/or international shipping. 

HOW LONG BEFORE A PURCHASED WORK SHIPS?
Via UPS Ground: 3-5 business days. 
Via UPS Freight: 5-10 business days.
Please allow 3-5 days for handling before shipment. 

Once shipped, we will supply you with tracking information so you can monitor the shipping process. 

DO YOU OFFER DELIVERY SERVICES?
I offer delivery to collectors in New England within a certain radius of my studio. Please contact me to see if you qualify for delivery services.

DO YOU OFFER INSTALLATION SERVICES?
I currently do not offer installation services. 

CAN I CHANGE THE FRAME BEFORE IT IS SHIPPED?
We can change frames before shipment/delivery for an additional fee. I can work with you to select the frame that best works for your intended space. Please note - this will cause a delay in shipment. Most frames are custom made and must then be attached to the artwork before shipment. 

I DON'T WANT THE FRAME. CAN THE COST OF THE FRAME BE DEDUCTED FROM THE PRICE?
The frame's removal does not impact the work's price as most frames are custom-made for the intended work it is paired with. 

DO WORKS COME WITH CERTIFICATES OF AUTHENTICITY?
All works (originals and prints) come with a custom certificate of authenticity.
 

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Kerstin Glaess Art

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